Erica Penley-Claycomb, CRME, is a highly experienced professional in the fields of hotel distribution and vacation rentals, with a remarkable career spanning over 25 years. She embarked on her journey in the hospitality industry as a call center Reservations Agent at Kimpton Hotels in Denver, Colorado. Erica quickly progressed within the organization, transitioning into the GDS department and subsequently assuming roles such as Reservations Manager and corporate Distribution Director overseeing all hotels.

Driven by an unwavering passion for the hospitality industry, Erica has continuously honed her expertise, staying committed to her chosen field. Today, she leads EPiC Specialists, an organization dedicated to providing exceptional services in hotel distribution. Throughout her career, Erica has collaborated with prestigious luxury and boutique brands, including Kimpton Hotels & Restaurants, Loews Hotels & Resorts, as well as Forbes Five Star Hotels such as The Hermitage Hotel and Keswick Hall & Golf Club. Her contributions have resulted in generating multi-million- dollar revenues through various facets, including revenue management, distribution, supplier relations, system rollouts, and product development.

In addition to her work in hotels, Erica is actively involved in the vacation rental sector, working with luxury properties in St. George, UT. Her comprehensive knowledge and proficiency extend to various industry systems, as she has become a reliable subject matter expert in GDS (Global Distribution Systems), CRS (Central Reservation Systems), and PMS (Property Management Systems). Recognized for her expertise and contributions, Erica has served on the Board of Directors for HEDNA (Hotel Electronic Distribution Network Association), primarily focusing on education and advancing industry knowledge.

Currently residing in Nashville, Tennessee, Erica enjoys immersing herself in the vibrant local music scene and spending leisure time on the lake with her husband Matt. Her dedication, vast experience, and deep understanding of hotel distribution and vacation rentals make her a trusted and valuable resource for organizations seeking to optimize their revenue streams and maximize their potential in the hospitality industry.